Shipping Policy

We dispatch via Royal Mail once your order has been printed and packaged. Orders are posted on working days (Monday to Friday); weekend dispatch cannot be guaranteed. If for any reason your order can't be dispatched on schedule, we'll contact you.

We offer four postage services to suit different timeframes and budgets. Premium services move your order up the production queue for a faster turnaround; standard and economy services join the regular queue, though during quieter periods these can sometimes arrive sooner than expected.

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If your parcel arrives damaged, photograph the damaged packaging and contents before opening it, and get in touch with us promptly with the evidence. Where damage in transit is confirmed, we'll offer a replacement or refund. Without photographic evidence taken before opening, we won't be able to process a claim.

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Returns Policy

As every product is made to order — cut and printed to your chosen size, vinyl type, and finish — we're unable to accept returns for change of mind. This does not affect your statutory rights for faulty or misdescribed goods under the Consumer Rights Act 2015.

Payment Methods

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We accept payment by bank transfer and PayPal, usually via an invoice with full payment details sent directly to you. We are not currently VAT registered, so no VAT is added to orders.

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Refund Policy

A refund or replacement applies where:

• Your order arrives damaged in transit and you have photographic evidence taken before opening the parcel, or

• The vinyl fails to release from its backing, or won't adhere to or release from the application tape — a genuine application failure rather than user error.

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Please get in touch with evidence as soon as you notice an issue, and before applying the sticker where possible, so we can look into it properly.

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We don't cover issues caused by incorrect application, unsuitable surfaces, or not following the application guidelines included with your order — see our Terms & Conditions for full details.